Lead Technical Claims Specialist – Personal Injury

Lead Technical Claims Specialist – Personal Injury


  • Permanent
  • Salary: £45000 - £50000 per annum + Excellent Benefits
  • Ref: CD1862
  • Manage all aspects of Technical Claims, which incorporate Personal Injury, Home, Public Liability and Third Party property damage (excluding litigation). Claims handling should adhere to Company processes and procedures. Some travel will be expected to attend case conferences, settlement meetings and Trials.
  • Manage an allocation of Large Loss claims, reporting progress and seeking guidance on an ongoing basis from the Technical Claims Manager/Head of Technical Claims.
  • Establish good communication channels with all the Claims Teams, to ensure they remain up to date with changes in Law or procedures.
  • Design and implement technical updates (in conjunction with the Technical Claims Manager/Head of Technical Claims), to enhance the claims process and claims handling skills of the Department as a whole.
  • Conduct audits and reviews to ensure that KPIs are maintained and that the Department’s communication (internally and externally) is of a high standard.
  • Carry out project work as and when requested by the Head of Technical Claims/Technical Claims Manager.
  • Deal with referrals from other Teams in a timely and efficient manner. Approachability and clarity will be key when dealing with these cases.
  • Conduct/undertake special tasks/responsibilities as will arise from time to time be allocated by the Technical Claims Manager/ Head of Technical Claims.
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