Claims Auditor – Quality Assurance Analyst

Claims Auditor – Quality Assurance Analyst

  • Permanent
  • Salary: £25000 - £30000 per annum + Excellent Benefits
  • Ref: CD1872
  • Complete client file reviews to monitor adherence to SLA’s and internal performance standards using the internal audit database or client specific document as appropriate.
  • Produce audit performance reports to the QA Manager for agreement and cascade to relevant Client Account Partners, identifying hotspot areas for improvements as well as what was done well to assist in developing Best Practice.
  • Work with Partners to deliver feedback in a constructive manner to fee earners either by way of one to one meetings or department/team group feedback sessions.
  • Tracking the completion of remedial action where identified and ensuring the actions are effective and are implemented in a timely manner
  • Fully engage with team project work and initiatives to assist in the delivery of continuous improvement to the UK Insurance Practice, to include but not limited to, recommending improvements and designing and delivering training.
  • Work with the IT team and other stakeholders to develop the efficiency of the systems in extracting data for ease of production of audit reports.
  • Support the business development team by providing quality audit data and information for pitch documents.
  • Review and prepare files for Client audits delivering timely feedback to the Client Account Partner ahead of the audit for all appropriate rectification work to be affected.
  • Manage all ad hoc audit requests from QA Managers in a thorough and timely manner, ensuring that each request is managed in line with business critical demands and recorded within the QA database.
  • Developing and maintaining effective working relationships with all levels of the business
  • Identifying own training needs and development areas and discussing these with your QA Manager

Technical Skills & Experience Required

  • Excellent knowledge of insurance litigation processes
  • Experience within an insurance claims related environment (preferably Insurer based or legal services)
  • Understanding of audit
  • Experience of MS Office

For further information please apply on line or contact Craig Dyson at Exchange Street Claims & Loss Adjusting quoting reference CD1872

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