Claims Technician

Exchange Street Executive Search is one of the leading recruiters in the UK for claims technician jobs.

What is a Claims Technician?

A claims technician handles a portfolio of claims from inception to settlement, or acts an intermediary between the policy holder and insurance company if they work for an Insurance Broker. A claims technician handles the claim throughout its lifespan and liaises with all parties concerned, which can include the third party insurers / loss adjusters / claims investigators / solicitors etc. A claims technician deals with the relevant documentation, ensures that the process runs smoothly, that the insurance company / solicitor settles in the correct manner, and that the client receives compensation as quickly as possible.

Typical tasks for a claims technician includes:

Handling either personal or commercial claims (including personal injury if applicable)

Liaising with the insured party – third party (if applicable)

Instructing loss adjusters / claims investigators

Ensuring a fair settlement for the client in the event of a claim

Communicating with both sides to ensure that the client is receiving good service

Advising clients on insurance issues in general.

Skills & Personal Qualities required for a Claims Technician

The ability to absorb technical information

An analytical mind

The ability to make decisions

Sound negotiating skills

Confidence

Good interpersonal and communication skills

Relevant case law / technical knowledge

Entry Requirements for a Claims Technician

Relevant experience with an insurance company, brokerage, loss adjuster, solicitor and accident management company with the relevant technical skills

Typical Career Path for a Claims Technician

There are many organisations involved in insurance in the UK which may present opportunities for a claims technician, including general insurance companies and loss adjusting practices

A claims technician can move into other core areas of insurance, such as risk management or loss adjusting, accident management and legal practices

A claims technician who deals with more complex or greater risks will have increased opportunities for transfer to different posts and companies, as will a technical claims handler gaining professional qualifications and with a willingness to relocate.

Typical Employers for a Claims Technician

Typical employers for a claims technician would include the insurance industry, insurance broking, loss adjusting, legal practices and accident management companies

The insurance industry is dominated by large financial companies, insurers and re-insurance businesses in Europe and the UK.

Most major UK banks write a broad range of insurance contracts and may therefore have a requirement for a claims technician.

Salaries and Benefits for a Claims Technician

These figures are only intended as a guide:

Typical starting salaries for a claims technician range from £20,000 – 30,000

At senior level, a claims technician could earn £30,000 Plus

To see our range of claims technician jobs browse our list here.